Privacy Policy – Balilaundry

Last updated: [20/08/2025]

Who We Are

Balilaundry is operated by CV Bali Laundry Service, a company registered in Indonesia.

Our website address is: https://balilaundry.com

Balilaundry provides laundry pickup and delivery services in Bali.

If you have any questions about this policy, you can contact us at:

  • Email: info@balilaundry.com

  • Phone/WhatsApp: +62 812-3919-7322


Personal Data We Collect

We collect the following information when you use our services or visit our website:

  • Name

  • Phone number (including WhatsApp contact)

  • Email address

  • Pickup and delivery address

  • Order details (type of laundry service)

  • Payment details (processed securely via third-party providers; we do not store full payment information)

  • Technical information such as IP address, browser type, and cookies

If you leave comments on our website, we also collect the data shown in the comment form, your IP address, and browser user agent string to help with spam detection.


How We Use Your Data

We use your personal data for the following purposes:

  • To process and deliver your laundry orders

  • To communicate with you about your orders (e.g., WhatsApp or email updates)

  • To process secure payments

  • To improve our services and website

  • To comply with legal and tax obligations


Cookies

We use cookies to enhance your browsing experience. Cookies may:

  • Save your login preferences

  • Help us remember your details when you leave comments

  • Track anonymous website usage statistics

You can disable cookies in your browser, but some features of the site may not work properly.


Embedded Content from Other Websites

Articles on our website may include embedded content (e.g., videos, images, articles). Embedded content behaves as if you visited the other website directly. These sites may collect data, use cookies, and track your interaction.


Who We Share Your Data With

We only share your personal data with trusted third parties when necessary, including:

  • Payment processors (e.g., PayPal, banks, or other gateways)

  • Communication services (e.g., WhatsApp, email providers)

  • Spam detection and security services

We do not sell or rent your personal data to third parties.


Data Retention

  • Comments left on the site and their metadata are stored indefinitely.

  • Customer order information is retained as long as required to provide services, comply with accounting obligations, or for legal/security purposes.

  • Registered users (if any) can see, edit, or delete their personal information at any time (except username).


Your Rights

Under the Indonesian Personal Data Protection Law (Law No. 27/2022), you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (except where required by law)

  • Withdraw consent for data processing

To exercise your rights, contact us at [insert email/phone].


Security

We take appropriate technical and organizational measures to protect your personal data, including:

  • SSL encryption on our website

  • Limited access to personal data by authorized staff only

  • Secure payment processing through third parties


International Transfers

If your data is processed outside Indonesia (e.g., on hosting or email servers), we ensure it is handled with appropriate safeguards in line with data protection laws.


Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.


Kebijakan Privasi – Balilaundry

Terakhir diperbarui: [20/08/2025]

Siapa Kami

Balilaundry dioperasikan oleh CV Bali Laundry Service, perusahaan yang terdaftar di Indonesia.

Alamat website kami: https://balilaundry.com.

 

Hubungi kami:

  • Email: info@balilaundry.com

  • Telepon/WhatsApp: +62 812-3919-7322 


Data Pribadi yang Kami Kumpulkan

Kami dapat mengumpulkan data berikut:

  • Nama

  • Nomor telepon (termasuk WhatsApp)

  • Alamat email

  • Alamat penjemputan & pengantaran

  • Detail pesanan laundry

  • Data pembayaran (diproses aman oleh pihak ketiga, tidak disimpan penuh oleh kami)

  • Informasi teknis seperti alamat IP & cookies


Tujuan Penggunaan Data

Kami menggunakan data pribadi Anda untuk:

  • Memproses dan mengantarkan pesanan laundry

  • Menghubungi Anda terkait status pesanan

  • Memproses pembayaran secara aman

  • Memenuhi kewajiban hukum & administrasi


Pihak Ketiga

Kami dapat membagikan data Anda dengan pihak ketiga terpercaya, seperti:

  • Penyedia pembayaran (contoh: PayPal, bank)

  • Penyedia hosting & IT

  • Layanan komunikasi (WhatsApp, email)

  • Sistem deteksi spam & keamanan

Kami tidak menjual data pribadi Anda kepada pihak lain.


Hak Anda

Sesuai Undang-Undang Perlindungan Data Pribadi (UU No. 27/2022), Anda berhak untuk:

  • Mengakses data pribadi Anda

  • Meminta perbaikan data

  • Meminta penghapusan data (kecuali bila diwajibkan hukum)

  • Menarik persetujuan penggunaan data

Permintaan dapat diajukan ke [isi email/telepon].


Keamanan Data

Kami melindungi data pribadi Anda dengan:

  • Enkripsi SSL pada website

  • Akses terbatas hanya untuk staf berwenang

  • Proses pembayaran melalui pihak ketiga yang aman


Perubahan Kebijakan

Kami dapat memperbarui kebijakan privasi ini dari waktu ke waktu. Setiap perubahan akan diumumkan di halaman ini dengan tanggal terbaru.

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