Privacy Policy – Balilaundry

Last updated: [19/12/2025]

Who We Are

Balilaundry is operated by CV Bali Laundry Service, a company registered in Indonesia.

Our website address is: https://balilaundry.com

Balilaundry provides laundry pickup and delivery services in Bali.

If you have any questions about this policy, you can contact us at:

Email: info@balilaundry.com
Phone/WhatsApp: +62 812-3919-7322

Personal Data We Collect

We collect the following information when you use our services or visit our website:

Name
Phone number (including WhatsApp contact)
Email address
Pickup and delivery address
Order details (type of laundry service)
Payment details (processed securely via third-party providers; we do not store full payment information)
Technical information such as IP address, browser type, and cookies

If you leave comments on our website, we also collect the data shown in the comment form, your IP address, and browser user agent string to help with spam detection.

How We Use Your Data

We use your personal data for the following purposes:

To process and deliver your laundry orders
To communicate with you about your orders (e.g., WhatsApp or email updates)
To process secure payments
To improve our services and website
To comply with legal and tax obligations

Cookies

We use cookies to enhance your browsing experience. Cookies may:

Save your login preferences
Help us remember your details when you leave comments
Track anonymous website usage statistics

You can disable cookies in your browser, but some features of the site may not work properly.

Embedded Content from Other Websites

Articles on our website may include embedded content (e.g., videos, images, articles). Embedded content behaves as if you visited the other website directly. These sites may collect data, use cookies, and track your interaction.

Who We Share Your Data With

We only share your personal data with trusted third parties when necessary, including:

Payment processors (e.g., PayPal, banks, or other gateways)
Communication services (e.g., WhatsApp, email providers)
Spam detection and security services

We do not sell or rent your personal data to third parties.

Data Retention

Comments left on the site and their metadata are stored indefinitely.
Customer order information is retained as long as required to provide services, comply with accounting obligations, or for legal/security purposes.
Registered users (if any) can see, edit, or delete their personal information at any time (except username).

Your Rights

Under the Indonesian Personal Data Protection Law (Law No. 27/2022), you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (except where required by law)
Withdraw consent for data processing

To exercise your rights, contact us at info@balilaundry.com or +62 812-3919-7322.

Security

We take appropriate technical and organizational measures to protect your personal data, including:

SSL encryption on our website
Limited access to personal data by authorized staff only
Secure payment processing through third parties

Legal Basis for Processing

We process your personal data based on your consent, the performance of our service contract with you, and our legal obligations under Indonesian law. In some cases, we may also process data based on our legitimate interest in improving customer service and business operations.

International Transfers

If your data is transferred, stored, or processed outside Indonesia (for example, on secure hosting or email servers), we ensure it is handled only by trusted partners who apply equivalent data protection standards. All transfers are made with appropriate safeguards to keep your data secure and confidential.

Cross-Link to Terms of Service

Related Policies

Please also review our Terms of Service & Refund Policy for details about our services, customer rights, and liability limits.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

Kebijakan Privasi – Balilaundry

Terakhir diperbarui: [19/12/2025]

Siapa Kami

Balilaundry dioperasikan oleh CV Bali Laundry Service, perusahaan yang terdaftar di Indonesia.

Alamat website kami: https://balilaundry.com.

Hubungi kami:

Email: info@balilaundry.com
Telepon/WhatsApp: +62 812-3919-7322

Data Pribadi yang Kami Kumpulkan

Kami dapat mengumpulkan data berikut:

Nama
Nomor telepon (termasuk WhatsApp)
Alamat email
Alamat penjemputan & pengantaran
Detail pesanan laundry
Data pembayaran (diproses aman oleh pihak ketiga, tidak disimpan penuh oleh kami)
Informasi teknis seperti alamat IP & cookies

Tujuan Penggunaan Data

Kami menggunakan data pribadi Anda untuk:

Memproses dan mengantarkan pesanan laundry
Menghubungi Anda terkait status pesanan
Memproses pembayaran secara aman
Memenuhi kewajiban hukum & administrasi

Pihak Ketiga

Kami dapat membagikan data Anda dengan pihak ketiga terpercaya, seperti:

Penyedia pembayaran (contoh: PayPal, bank)
Penyedia hosting & IT
Layanan komunikasi (WhatsApp, email)
Sistem deteksi spam & keamanan

Kami tidak menjual data pribadi Anda kepada pihak lain.

Hak Anda

Sesuai Undang-Undang Perlindungan Data Pribadi (UU No. 27/2022), Anda berhak untuk:

Mengakses data pribadi Anda
Meminta perbaikan data
Meminta penghapusan data (kecuali bila diwajibkan hukum)
Menarik persetujuan penggunaan data

Permintaan dapat diajukan ke info@balilaundry.com or +62 812-3919-7322.

Keamanan Data

Kami melindungi data pribadi Anda dengan:

Enkripsi SSL pada website
Akses terbatas hanya untuk staf berwenang
Proses pembayaran melalui pihak ketiga yang aman

Dasar Hukum Pemrosesan Data

Kami memproses data pribadi Anda berdasarkan persetujuan Anda, pelaksanaan kontrak layanan antara Anda dan kami, serta kewajiban hukum kami sesuai peraturan di Indonesia. Dalam beberapa kasus, kami juga dapat memproses data berdasarkan kepentingan sah untuk meningkatkan layanan pelanggan dan operasional bisnis

Kebijakan Terkait

Silakan baca juga Syarat Layanan & Kebijakan Pengembalian untuk informasi lebih lanjut mengenai layanan kami, hak pelanggan, dan batas tanggung jawab.

Perubahan Kebijakan

Kami dapat memperbarui kebijakan privasi ini dari waktu ke waktu. Setiap perubahan akan diumumkan di halaman ini dengan tanggal terbaru.