Frequently asked questions
Check our FAQs section for questions you might have, or contact us directly.
Laundry >
We know it’s a pain, but please do. It will ensure all your requirements are met. For color separation and service types, we strongly advise using separate bags.
Weighing your clothes before you send them in is a great way to ensure that your order is accurately priced. But it’s not something we ask of our customers—our team of laundry specialists will weigh your order on arrival at the facility, and then update your order with the weight and price.
We know how important it is to you to have your items arrive safely and in perfect condition. Your items are handled with maximum care and up-to-date equipment. In the extremely rare case where damage occurs, we will cover it. For your peace of mind, our liability covers any damage up to a maximum of IDR 1,000,000. Please have in mind that all claims must be made within 48 hours after delivery.
At BaliLaundry.com, we believe you shouldn’t have to wait for your laundry. That’s why we offer a variety of turnaround times to suit your needs and expectations. Our 24h service is done by the next day, while our Same Day Express Laundry (7h turnaround from pickup time) will get you all of your clothing back as soon as possible.
We’d never put your clothes in with someone else’s! Each order is washed separately. We will take good care of your clothes, so you can rest easy.
Payment Collection & Delivery >
Yes, we do have a minimum charge of the equivalent of 3kg. Let’s say your laundry weighs 2kg, we will charge you the price of 3kg.
Our laundry service is available in the following areas of Bali: Seminyak, Canggu, Nusa Dua, Sanur, Kuta, Jimbaran, Kerobokan & Legian
Paying for your order is quick and easy. You can pay for our laundry services online using PayPal or by cash when we deliver your clothes.
No problem. We’ll help you! Just contact our customer service team, and we’ll help you schedule a new day and time.
